Question
Swiss Company produces precision components. Swiss has eleven customers, one of which accounts for 60 percent of the sales, with the remaining ten accounting for
Swiss Company produces precision components. Swiss has eleven customers, one of which accounts for 60 percent of the sales, with the remaining ten accounting for the rest of the sales. The ten smaller customers purchase components in roughly equal quantities. Orders placed by the smaller customers are about the same size. Data concerning Friendlys customer activity follow:
| Large Customer | Ten Small Customers |
| ||||
Units purchased |
| 300,000 |
|
| 200,000 |
| |
Orders placed |
| 22 |
|
| 320 |
| |
Number of sales calls |
| 24 |
|
| 240 |
| |
Manufacturing cost | $ | 900,000 |
| $ | 600,000 |
| |
Sales | $ | 1,800,000 |
| $ | 1,200,000 |
| |
Order-filling costs for Friendly Company total $300,000, and sales-force costs are $360,000.
Required:
Determine the cost of serving each of the two classes of customers (large and small). Allocate the order-filling and sales force costs to the customers using an activity-based costing approach.
What is the average cost of serving each of the small customers.
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