synthesized annotated bibliography narrative that includes an explanation of how these references relate to one or more components of your Doctoral Study and incorporates specific references to the Doctoral Study Rubric.

a. Includes a WOW statement illuminating the problem under study.

b. Identifies the design (i.e., case study, phenomenological, quasi-experimental, correlation, etc.) NOTE: Do not mention the method (qualitative/quantitative) in the abstract.

c. Identifies the study's population and geographical location.

d. Identifies theoretical (quantitative) or conceptual framework (qualitative) that grounded the study; theory/conceptual framework names are lower case.

e. Describes the data collection process (e.g., interviews, surveys, questionnaires, etc.).

f.Describes the data analysis process (e.g., modified van Kaam method) to identify themes; in qualitative studies (e.g., t test, ANOVA, or multiple regression), to report statistical data in a quantitative study.) Omit SW Titles.

i.Identifies two or three themes that morphed from the study (qualitative).

j.Presents the statistical results for each research question (quantitative studies).

k. Describes how these data may contribute to social change (use the word social change and be specific on who specifically may benefit).⁸

l.Ensures the first line in the abstract is not indented.

m. Ensures Abstract does not exceed one page.

n. Use plural verbs with data (e.g., the data were - the word data is the plural of datum).

Strategies for Retaining Night Audit Employees in the Hotel Industry

By

Constance F. Lima-Gonzalez

Problem Statement

There is an overwhelmingly high rate of turnover in hotels (Ramall, 2014). Among all departments that exist in hotels, the front office desk has the highest turnover rate (Francis, 2017). According to the U.S. Bureau of Labor Statistics (2018), there were around 935,000 employee separations from hotel front desks in March 2017, and this grew to 957,000 employee separations.

The general business problem is that the high rate of turnover among hotel front desk positions may lead to poor customer service and lost profits. The specific business problem is that some hotel leaders lack strategies for retaining front desk night audit employees.

Purpose Statement

It is justifiable to research the most appropriate intervention cues for the observed turnover rates in the USA hospitality industry. As such, this study will rely on a qualitative approach as the research method or strategy. In the same vein, a case study is the most appropriate research design. Less broadly, the researcher will rely on a qualitative case study to explore strategies that hotel leaders can use to improve or reduce employee turnovers at the front desk night audit shift (Furstenberg, 2017). Since the study is qualitative-based, there is no causal dimension, thus it's not possible to explicitly identify the independent and predictor variables. The population of the study involves the number of hotels that have a low turnover during the night audit shift, in Virginia Beach, VA (geographic location). The implication for positive social change is the availability of more jobs, job security, continued employment, which in effect improve standards of living. High employment rates are equally correlated with fewer instances of socioeconomic evils such as crime, prostitution and drug abuse (Furstenberg, 2017).

Research Question

What retention strategies do hotel leaders use to retain employees at the front desk night auditor?

References

Francis, D., & Les Roches Jin Jiang, L. R. J. J. (2017, July). Socialization and Friendship as the Panacea for Turnover in the Hospitality Industry. InICICKM 2017 14th

International Conference on Intellectual Capital Knowledge Management & Organizational Learning: ICICKM 2017(p. 81). Academic Conferences and publishing limited.

Houghton, C., Casey, D., Shaw, D., & Murphy, K. (2013). Rigour in qualitative case-study research.Nurse Researcher,20, 12-17. doi: 10.7748/nr2013.03.20.4.12. e326

Krstic, B., Kahrovic, E., & Stanisic, T. (2015). Business process management in the hotelIndustry: A proposed framework. Ekonomika, 61, 21-34.doi:10.5937/ekonomika1504021K

Leite, N. R. P., Rodrigues, A. C. D. A., & Albuquerque, L. G. D. (2014). Organizational commitment and job satisfaction: What are the potential relationships? Brazilian Administration Review, 11, 476-495.doi: http://dx.doi.org/10.1590/1807-7692bar2014276

Lewis, S. (2015). Qualitative Inquiry and Research Design: Choosing Among Five Approaches.Health Promotion Practice,16, 473-475. doi: 10.1177/1524839915580941

Ramall, S. (2014). A review of employee motivation theories and their implications for Employee retention within organizations.Journal of American Academy of Business, 5, 5263. doi:10.1108/IJOA-08-2015-0900

U.S. Bureau of Labor Statistics. (2018a). Table 16. Annual total separations rates by industry and region, not seasonally adjusted. Retrieved from https://www.bls.gov/news.release/jolts.t16.htm

U.S. Bureau of Labor Statistics. (2018b). Job Openings and Labor Turnover - June 2018.

https://www.bls.gov/news.release/pdf/jolts.pdf

U.S. Bureau of Labor Statistics. (2018c). Industries at a Glance: Leisure and Hospitality. https://www.bls.gov/iag/tgs/iag70.htm

World Travel and Tourism Council. (2015). Travel & tourism economic impact 2015: World. http://zh.wttc.org/-/media/files/reports/economic-impact-171research/regional-2015/world2015