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T Question 32 Which of the following is NOT one of Deming's 14 points? O Cease dependence on mass inspection. O Drive out fear. O

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T Question 32 Which of the following is NOT one of Deming's 14 points? O Cease dependence on mass inspection. O Drive out fear. O Let workers lead. O Adopt the new philosophy. Question 33 Each version of the SERVQUAL survey (i.e. the "Expectations" survey and the "Perceptions" survey) has how many questions/items on it? O 15 12 O 30 022 08 MacBook Air

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