(Take note: Relate to the concept of Project Management)

PROJECT: Implementing a Patient Location System (PLS)

Background

Sincere Care Services (SCS) was found ten years ago by Dr Danny Tan. SCS's mission is to provide total healthcare to patients through a wide range of medical expertise and advanced technology. Currently, it operates a hospital in the city and a chain of specialist clinics across the country.

One of the problems faced by SCS is occasionally some patients may wander off their wards, which pose safety issues. Furthermore, patient authentication at operating rooms should be more foolproof to prevent wrong treatments. Hence, SCS management envisages that it needs a system to locate the patients.

Radiance Mobile Technology (RMT) was found by its CEO Mr. Lum Kok Chuan five years ago. It specialises in implementing mobile solutions for corporate clients to improve their businesses. Due to RMT's good services and deep technical knowledge, it has many projects in the pipeline. Although business is good, finance is tight due to heavy investments in R&D.

Through the Trade Ministry's technology adviser, SCS came into contact with RMT to explore the development and implementation of a Patient Location System using Radio Frequency Identification (RFID) technology.

Defining the Project

(1a) Define a plausible project arrangement between SCS and RMT.

After confirming the project arrangement, a contract was signed between the parties. RMT will develop the Patient Location System (PLS) for SCS. The management calls it the PLS Project.

Relate four (4) approaches of Principled Negotiation, each to a situation that SCS can adopt when negotiating with RMT on a unique item or issue about the PLS Project.

You must answer in the format below:

SCS shall apply the approach: ___________ in negotiating ___________ (item or issue) with RMT. Details: ___________ (describe the situation, the reason of adopting and how SCS can apply the approach).

(1b) RMT CEO gathered the following staff to form the PLS Project team:

1. Yourself, a RMT's Sales Account Manager, is appointed as the PLS Project Manager. You are responsible for coordinating the project, administration support and dealing with external organisations.

2. Mr. Wazir, a RMT's Wireless Technology Specialist. He is in charge of designing the wireless system and developing the application software. He will adopt new RFID technology. As a first-time-usage, the project needs to be certified by Infocom and Media Development Authority (IMDA).

3. Ms. Nadya, a RMT System Engineer. She is in charge of the computer and network equipment installation. She will also oversee the cabling contractor's work.

Before the project starts, the CEO briefed you on the management's expectations:

Finance is tight. An initial budget has to be worked out. It will be good to achieve a Cost Performance Index (CPI) of at least 1.0. Any subsequent increments have to be justified by the project team. He will approve the change if it is reasonable.

SCS has requested the project to be started on 1 April 2023 and completed by 21 June 2023, so that it will have sufficient time to prepare for launch the system on the SCS 10th Anniversary Celebration in July 2023.

PLS must comply to all IMDA's wireless technology directives and fulfil the features stated by SCS in the contract.

Based on the CEO's direction and considering RMT's business situation, you are to appraise the priorities of the project and construct a project priority matrix.

Note: Each criterion can be assigned to only one unique priority.