Target Costing

REQUIRED

a$.$ What was the annual salary cost of the live agents prior to benchmarking?

$ $1$

b$.$ What is the annual salary cost of the live agents after benchmarking? What is the cost savings in one year?

Salary cost of the live agents after benchmarking

Cost savings in one year:

To determine the success $($or failure$)$ of the benchmarking process, what other financial and nonfinancial items would you consider?

Classify each consideration as financial or nonfinancial.