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Target's anticipation of changing customer needs and the subsequent development of contactless delivery options, including the introduction of drive-up services in 2018, allowed them to
Target's anticipation of changing customer needs and the subsequent development of contactless delivery options, including the introduction of drive-up services in 2018, allowed them to more easily manage the dynamics of the COVID-19 pandemic. This is an example of a(n) _____. reactive change planned change enterprise resource planning business process change
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