Task 1:

A female customer wants assistance choosing an alcoholic beverage. She wants to know how much alcohol is contained in each drink before making her decision. Based on your beverage menu, you provide information about the alcoholic beverages on the menu. Once you have provided this information, you discover the customer is pregnant. What advice and recommendations do you give to your customer?

Learner instructions:

• Read yourAstral Bar 's responsible service of alcohol policyand procedures prior to commencing the role-play.
• During the role-play, you are required to demonstrate the following skills and knowledge:
  • Ability to sell alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles.
  • Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation.
  • Assist customers with information on the range of non-alcoholic beverages available for purchase.
  • Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service.
  • Provide information on responsible service of alcohol laws in a way that is easily understandable for customers (if necessary, in scenario).
• Ensure you comply with legislative requirements, and your workplace standards, policies and procedures when providing information to your customer.

Conduct the role-play