Task 1

AliExpress - Making everyone a Shop Owner:AliExpress is one of theworld's largest eCommercesites, and serves as a commercial storefront for thousands of Chinese companies, allowing you to purchase everything to phone cases to forklifts. However, AliExpress also allows the platform to handle purchases as listed on external storefronts using a system called drop-shipping, where anyone can set up their own store, sell someone else's products (but to customers it looks like they are coming from the seller) and then have those manufacturers send the product directly to the customer.

Question 1: You are to analyse what type of innovation is AliExpress is embarking and its advantages.You are to recommend what other innovations that can be doneto improve the company further.

Question 2:

In grab company, there are employees known for their ability to deliver foods to its customer at the fastest speed as possible. They will not only try to deliver food at the shortest time possible but also finding innovative ways in improving their services and getting as many jobs as possible while meeting to their customer delight.

If you are working in the company, identify what are the weakness found in the services and process ? What innovative ways would you improve customer service and delivery?