TASK 1: Your manager wants you to brief your Front-of-House (FOH) team at a designated staff briefing:

• on the principles and benefits of enhanced customer service experiences
• how to anticipate customer preferences, needs and expectations.
• techniques to anticipate what you customer requires whilst dining in the restaurant.
• varying methods and techniques that the team could use to enhance service
• share effective communication strategies
• Explain how the team could utilise various add-ons (give examples) to benchmark customer service.
• Include methods your team could use to respond to feedback that they may receive from the customer or other staff members on improving service.