Task 1.1 1|Ill'll'hy is good product or service knowledge important? [FEE] Task 1.2 Discuss methods and organisational procedures and standards for establishing and maintaining customer service relationships. {HE} Task 1.3 Is there a system in your organisation to determine which customers have stepped purchasing from you? If not, I'lW can you recommend to management to implement one? Task 1.4 Explain important consumer rights and responsibilities. {HE} Task 1.5 How can you ensure your old customers come back? Task 1.6 What is informed oansent? Task 1.? How to establish effective regular communication with customers