Task 2: Improvement of the current process. Specifically, your consulting team is expected to identify a set of different process changes which can benefit the process, including:

a) a variety of improvement ideas that focus on enhancement techniques

b) at least one improvement idea (for part/all of the process) which has been derived

from existing practice.

c) at least one improvement idea (for part/all of the process) which exploits an existing resource that is currently underutilised.

For each new idea presented, you are expected to:

Classify the idea as being achievable in the short term (next 3-6 months) or in the long term (next 1-3 years).

Explain the qualitative and quantitative benefits of the idea, when implemented.

Assess the feasibility of your improvement recommendation.

Finally, assuming all of your recommended improvement ideas are accepted by the CKH management team, prepare a multi-level to-be model, derived from your as-is model, that

encapsulates all of your improvements. Your model should be consistent with the modelling

hierarchy agreed to by the CKH management team:

You should show the Level 1, Level 2 and Level 3 models for the end-to-end process, including the control-flow, data and resource perspectives.

You should also include any additional modelling which you think is necessary to

highlight the major improvements made to the process.

Furthermore, the model should make clear where changes have occurred (for

instance, link model parts to discussion and explanations of ideas and/or issues using

text annotations).

Task 3: [Individual] Write a personal reflection, that:

explains your role within the team and what your contributions were to the

assignment and to your team (i.e. what parts of the assignment did you complete,

what parts did you review/provide feedback on)

describes what you did to ensure that you worked efficiently individually and with

your team to create a cohesive report

evaluates how efficiently the team worked together to complete the report

explains each team member's role in the team, how they worked with each other and what they contributed to the team.

Please ensure your personal reflection covers all of the points above.