Task 2: Questions for Staff Training Sessions

The branch manager, Jane, has asked you to help her prepare some scenarios that she can use in her weekly meetings as ongoing training for her sales team. She has recently overheard some interesting discussions in the office between the sales team and thinks it's time to upskill and remind everyone of their duties and obligations under the Real Estate Agents Act 2008 and the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012 (the Code).

Jane has drafted the following scenarios based on complaints and positive feedback she has experienced during her career. She would like you to prepare the example answers so she can include them in the upcoming training sessions.

Read the following scenarios, then:

• State the legislation that applies to the situation (name the section(s) of the Act and rules of the code that have been breached, or that have been complied with), and
• Identify whether each issue is likely to reflect:

omisconduct, or ounsatisfactory conduct, or ono further action is required.

(if unsatisfactory or misconduct apply, also identify the section that relates)