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TASK 2: Write the good-news letter for Miguel. Be sure that it ac- complishes the following goals: Delivers the good news in a way

TASK 2: Write the good-news letter for Miguel. Be sure that it ac- complishes the following goals: Delivers the good news in a way that Ms. Ivanska will under- stand and that calms her concerns Explains what the insurance company will do and what she needs to do Reestablishes her confidence in Ramirez & Associates as an insurance broker

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