Task 3 - Project: Establish, lead, and develop a critical thinking process in the BizOps workplace Part 1, Step 2 Critical Thinking Planning template Critical Thinking Plan Critical thinking techniques How the techniques could be applied The first one is given for you: Analysis Analyse phone sales roster Analyse customer feedback Analyse call patterns Analyse stock ordering process Research (Understand the link between ideas benchmarck, discover independent thoughts) Research what were the promotional products ordered Research what were the delivery delay times Research for possible courier service suppliers available Research what were the additional tasks required for staff members Questioning (Clarify Points, gain grater understanding) Questioning about the campaign details that operations manager was not informed. Questioning what were the complaints of customer dissatisfaction. Questioning if the frame times we're giving to customers is logic according to the normal capacity Questioning what's tasks are being done by sales staff and to operational staff