Task 4 - Promoting the improvement of customer service delivery for the new opportunity

For this task, you will need to meet with another BSBCUS401 Coordinate implementation of customer service strategies student who has completed and submitted their work for Section A: Knowledge Activity.This student will act as Jacinta.

Before you can promote the ways your organisation needs to improve their customer service delivery for the new opportunity, you need to seek the approval from Jacinta regarding the recommendations you have made in your report in Task 3 above.

At the meeting (5-10 mins):

oExplain:

How you determined what ValleyView's customer services needs were for this opportunity

A minimum of two (2) potential customer service problems which may arise as a result of this opportunity

A minimum of two (2) ways ValleyView's customer service strategies will need to be changed based on the potential customer service issues you have identified

A minimum of two (2) ways ValleyView could promote these new customer service strategies to its staff

Explain how you determined the budget and identify other resources you will need to implement the new customer service strategies

oThen

Ask whether Jacinta has any questions related to the above

Seek Jacinta's approval for these strategies, budget and resources

Ensure you:

use appropriate communication, listening and questioning techniques

use a range of strategies to connect and build rapport with Jacinta

Your trainer will advise you when this meeting will take place.