Task 4: Ticketing System

Respond to the following email, making recommended solutions and explaining the rationale for your recommendations: ---- FROM: Manager

TO: Systems Administrator

RE: Support Prioritization

I am receiving complaints from department supervisors that their support issues are not being addressed in a timely manner. We need a ticket escalation policy to ensure business priorities are met, while managing end-user expectations.

Please draft a policy describing how support requests will be prioritized.

In addition to normal troubleshooting prioritization, please address the following departments: customer service, sales, accounting and marketing, prioritized in that order.