Task Location Part A - Monitor workplace operations To be completed in Student's own time at Acumen Educationi or Home. Part B - Finalise the report on work process efficiencies Task 1 - Role Play: Consult relevant personnel Will be conducted in simulated work environment under the supervision of Assessor at Acumen Education. Task 2 - Finalise report To be completed in Student's own time at Acumen Education or Home. Part C - Plan and organise workflow To be completed in Student's own time at Acumen Education or Home. Part D - Role play: Brainstorm solutions to customer complaints Will be conducted in simulated work environment under the supervision of Assessor at Acumen Education. Part E - Revise workflow plan To be completed in Student's own time at Acumen Education or Home. Part F - Support team members To be completed in Student's own time at Acumen Education or Home. Part G - Provide timely input to appropriate management To be completed in Student's own time at Acumen Education or Home