Task summary

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 T: +612 8959 6340 F: 02 9955 3888Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen ACT 26 17 T: +612 6253 5184

BSBINN601 Lead and Manage Organisational Change Assessment Task 2-Project

In this assessment task, you will write a brief for the human resources department to guide human resources personnel in regard to organising change management team building training.

You will also develop a staff communication to promote the benefits of the upcoming training, to assist in to overcoming resistance to change.

Also, your change management plan will have to be re-evaluated and reviewed to accommodate changes.

Required

• Computer with Microsoft Office and internet access
• Your change management plan from Assessment Task 2
• Human Resources Brief Template
• Submit
• Human resources brief
• Promote change management team building training
• Revised change management plan.
• Assessment criteria
• For students' performance to be deemed satisfactory in thisassessment task, they must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to complete further assessment to demonstrate competence.

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Crown Institute of Business and Technology Pty LtdABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870DNorth Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 T: +612 9955 0488 F: 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 T: +612 8959 6340 F: 02 9955 3888Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen ACT 26 17 T: +612 6253 5184

Carefully read the following:

Assume that the change management plan that was adopted by Samson Media includes training and development for staff in a number of areas. One of these training areas is change management team building, which is considered to be especially important during the change management process.

The training is to be delivered over an eight-week period for approximately 2 hours a week. You have also identified that experts such as motivational speakers could also be hired for this.

You have also been given the task, in the role of Operations Manager, to send a brief to the human resources department. This brief will be used to guide human resources personnel in regard to organising the change management team building training and to give your ideas about the content that should be included in the training.

Assume that, as you also believe there may be resistance to the training due to a general resistance to the changes, that you also develop a staff communication to promote the benefits of the upcoming training and assessment to assist in overcoming resistance to change.

Complete the following activities:

1.

Develop a human resources brief

Using your research develop a short one-page brief to send to the human resources department outlining the requirement to conduct the training as part of the change management process and the timing of the training.

Your brief should include, as a minimum, the following:

• The benefits of change management team building
• Ideas for the content of the training that will take place
• Experts who could assist in providing training
• Ideas for team building exercises. Provide at least two exercises
• How best to promote the training to staff
• Timing
• Your brief should be no more than one page.
• Use the Human Resources Brief Template to guide your work.

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2.

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 T: +612 8959 6340 F: 02 9955 3888Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen ACT 26 17 T: +612 6253 5184

Send an email to the Human Resources Manager (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should give a summary of the attachment, and the changes that you have made to the attachments.

Attach your human resources brief to the email.

Send an email to all staff (your assessor)

To inform your staff email, consider how you could best promote the training to staff to overcome resistance to change. Review change management literature to inform your response. This may be the same literature you identified in Assessment Task 1.

Outlining the rationale for the training, as well as the benefits of the training. Use the ideas that you have researched to overcome resistance to change. Briefly outline some of the proposed ideas for the training.

As a guide, your email should be between 3 to 4 paragraphs long.

Review and evaluate your change management plan

Review your change management plan and evaluate each section to determine changes that need to be made based on the new activities identified.

Make any changes to the plan that are appropriate.

Save this document as Revised Change Management Plan

Send an email to the CEO and Senior Management (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should give a summary of the attachment, outline your evaluation of each section, and the changes that you have made to it.

Attach your revised change management plan to the email.

3.

4.

5.

Crown Institute of Business and Technology Pty LtdABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870DNorth Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 T: +612 9955 0488 F: 02 9955 3888

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Crown Institute of Business and Technology Pty LtdABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870DNorth Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 T: +612 9955 0488 F: 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 T: +612 8959 6340 F: 02 9955 3888Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen ACT 26 17 T: +612 6253 5184

Part A Checklist

Did the student:

Completed successfully

Yes No

Comments

Implement actions from the change management plan by completing the activities required?

Identify appropriate team building exercises that can assist with resistance to change, as well as embedding change?

Develop information for staff to assist with facilitating embracing of change and to encourage participation in change management processes?

Evaluate change management project plan and update accordingly?

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Crown Institute of Business and Technology Pty LtdABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870DNorth Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 T: +612 9955 0488 F: 02 9955 3888

PART B

Task summary

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 T: +612 8959 6340 F: 02 9955 3888Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen ACT 26 17 T: +612 6253 5184

In this assessment task, you are required to review information about changes implemented, and to evaluate the change management process.

You will then update the change management project plan as required.

Required

• Computer with Microsoft Office and Internet access.
• Staff Survey Results
• Submit
• Email with change management review brief attached
• Assessment criteria
• For students' performance to be deemed satisfactory in this assessment task, they mustsatisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to complete further assessment to demonstrate competence

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Crown Institute of Business and Technology Pty LtdABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870DNorth Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 T: +612 9955 0488 F: 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 T: +612 8959 6340 F: 02 9955 3888Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen ACT 26 17 T: +612 6253 5184

Carefully read the following:

Assume that the following change management objectives are included as part of the change management process for Samson Media:

• Employees satisfied with information provided as part of the change management process.
• Communication occurred through multiple channels.
• Assume that the following communication activities were implemented:
• Weekly staff meeting
• Newsletter updates through staff email
• Assume it is 1 month into the change process and a Staff Survey of the remaining staff has been conducted.

Complete the following activities:

1.

Write a change management review.

Review of the change management objectives, communication activities implemented, and the Staff Survey Results. Evaluate the effectiveness of the change management process and provide recommendations for improving communication activities.

Develop a short brief for the CEO of the organisation that includes your review. It should also recommend updates to the change management plan through relevant communication activities.

Your change management review should include the following:

• What the change management objectives are
• What change management communication activities took place
• Recommended changes to the change management plan and the communication
• and education plans
• Your review should be between half a page and one-page long. Use the Change Management Review Template to guide your work

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2.

Crown Institute of Business and Technology Pty LtdABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870DNorth Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 T: +612 9955 0488 F: 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 T: +612 8959 6340 F: 02 9955 3888Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen ACT 26 17 T: +612 6253 5184

Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment.

Attach your change management review brief to the email.

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Crown Institute of Business and Technology Pty LtdABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870DNorth Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 T: +612 9955 0488 F: 02 9955 3888

Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 T: +612 8959 6340 F: 02 9955 3888Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen ACT 26 17 T: +612 6253 5184

Part B Checklist

Did the student:

Review staff survey comments and identity key themes?

Completed successfully

Yes No

Comments

Evaluate the effectiveness of the change management process according to data reviewed and change management objectives?

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