Task summary

The assessment tasks in this unit required you to with two staffing issues that have arisen at the Australian Home Show in Brisbane. The first is the induction and training of staff to work on the stand. The second will be to deal with employee underperformance.

Required

• Roleplay participant (your assessor)
• Place for roleplays
• Customer Data Collection
• Team Member Data Collection
• Recruitment, Selection and Induction Policy and Procedures

Timing

The assessor will advise you of the due date of this submission

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.