Task: You recently started at XYZ bank manager in Sydney and have noted that credit card fees have increased by $10 annually. However, customers have only been sent an online notification of this. You view this as unethical, and several customers have complained to you personally that they did not note the online communication. Critically analyse how you would use business communication theories to pacify the customers and to communicate your concerns to management. What tools and strategies will you use to present your point of view to your colleagues as well as the top management? Presentation: Assignments are to be typed, 1.5 lines spacing, and 12-point font. Students must use Academic Essay format. Harvard referencing system, The reference list is not included in the word limit. Any references or content in the appendix will not be counted towards the word limit of 1500 words. Consult rubric online