Tasks and Requirements

Investigate the management practices at Clinico company, an Australian business based in Victoria that designs software programs for health professionals.

Identify how and why this successful Australian companys founder Joel Friedlaender implements the four essential functions of management - Leading, Planning, Organising and Controlling to develop innovative software products for health professionals in Australia and globally.

To undertake this investigation, research the sources listed below then complete the following tasks/questions:

• Read the interview with Joel Friedlaender in the feature article by Yolanda Redrup in the Australian Financial Review, 27 June 2022. See the copy attached.

• Explore Clinikos website at: https://www.cliniko.com
• Explore on social media platforms Joel Friedlaenders qualifications and previous career experiences that contribute to his leadership style and management practices at Cliniko.

• Identify industry awards and other recognitions that Joel has gained for establishing, leading and managing this successful business venture.

• Search ProQuest for journal articles that are relevant to your case study of Cliniko including: new management and leadership styles for innovative businesses; maintaining and measuring employees job motivation, satisfaction and retention; achieving work-life balance; and virtual offices.

• Website hotlinks to journals including the Harvard Business Review and Forbes are also listed in the Resources section below.

Create section headings for your answers to each of the tasks/questions below:

Title Page

Executive Summary (2 to 3 paragraphs)

Table of Contents

1. Introduction

1.1 What unique products and services does Cliniko provide? 1.2 Who are the clients/customers and where are they located?

1.3 How successful has this company become how many clients/customers are on its books now?

(Refer to the learning outcomes and key concepts in Topic 1: The Contemporary Workplace; and Topic 2: International Dimensions of Management; and Topic 9: Communication and Interpersonal Skills.)

1. Management and leadership principles and strategies at Cliniko Identify the management strategies that Joel Friedlaender has developed to lead, plan, organise and control his team of highly skilled software developers: 2.1 Identify Joel Friedlaenders mission and goals in leading Cliniko. What did he aim to achieve when he launched the business?
   1. Discuss how Clinikos workplace is planned and organised - do Clinikos team of employees work together in an office, or do they work in a virtual or networked organisational structure?

1. List the benefits that Joel offers to Clinikos employees to attract and retain (keep) them. How many hours are they required to work each week? How many weeks of holidays can they take? And how much parental leave is offered?

1. Assess how much freedom and self-direction Joel Friedlaender gives to his employees to decide how, when and where they work.

1. Measuring employees motivation, satisfaction, retention (how long employees stay with a company) are important elements of the Control function of management. Identify how many years Joel Friedlaender would like to retain (keep) his employees? What extra benefit does he offer them to prevent burn out (boredom and fatigue)? (Refer to the learning outcomes and key concepts in Topic 5: Leading; Topic 6: Planning; Topic 7: Organising; Topic 8: Controlling; and Topic 10: Teams and Teamwork).

1. Ethical Behaviour, Social Responsibility and Data Security Cliniko develops software for health professionals who hold very personal and sensitive data on patients health and wellbeing.
   1. Identify the aims of Clinikos Privacy policy on its website.
   2. Assess the strength of the data security measures that Cliniko implements to protect its clients data and online communications.
   3. Investigate how and why Cliniko gives back to improve society identify which social organisations it supports.

(Refer to the learning outcomes and key concepts in Topic 3: Ethical Behaviour and Social Responsibility; and Topic 4: Information and Decision-Making).

1. Maintaining a good Work-Life Balance Worklife balance is an important principle and value for Joel Friedlaender.

4.1 Analyse why Joel does not want Cliniko to grow much bigger than it is now?

4.2 Explain if and why Joels management style and the organisational culture at Cliniko would suit your personality - or not suit. Would you prefer to work for Cliniko? Or would you prefer a more organised and controlled workplace, to be effective and efficient? Justify your preference. (Refer again to the learning outcomes and key concepts in Topic 1: The Contemporary Workplace; Topic 2: International Dimensions of Management; and Topic 8: Controlling)

1. Conclusion Summarise Joel Friedlaenders leadership style and methods to recruit and maintain a team of highly effective employees. Apply one of the three leadership models listed below - whichever you judge to be most relevant.

Support your conclusions by referring to a minimum of two (2) or more relevant academic journal articles on contemporary management and leadership styles and practices that inform your understanding of Cliniko:

• the Hersey-Blanchard Situational Leadership model
• Robert Houses Path-Goal leadership theory
• the Vroom-Jago Leader-Participation model

(Refer to the learning outcomes and key concepts in Topic 5: Leading; and Topic 11: Leading and Managing Change).

1. Reference List

Other Requirements

Your Individual Case Study must include:

1. Title Page with your name and student number.
2. A brief Executive Summary (3 paragraphs) of your case study key findings, analyses and conclusions.
3. Table of Contents showing all headings, sub-headings and the reference list, with their page numbers.
4. All sources of quotations, paraphrasing, information and ideas from journal articles, newspapers, social media and other sources must be referenced in-text and in the Reference List.
5. Include accession dates for all online articles (i.e. the date when you accessed an article from an online journal or other source
6. Use the Harvard referencing format see the URL below

Resources

• Harvard Referencing (Cite Them Right): The Basics
• Harvard Business Review - Ideas and Advice for Leaders (hbr.org)
• HBS Working Knowledge Harvard Business School Faculty Research
• Become a better manager - IML ANZ (managersandleaders.com.au)
• MIT Sloan Management Review
• McKinsey & Company
• Forbes
• What is a Report and how do I write it? RMIT Learning Lab Reports
• How to write a case study? RMIT learning Lab Case Studies