Tasks to be completed:

1. Choose an actual service company based in Australia, explain briefly what it is and what it does
2. Give one particular advice or suggestion on how implementing the findings of the article below could be advantageous to the chosen service company. Article: Nicholls, R., & Mohsen, M. G. (2019). Managing customer-to-customer interaction (CCI) - insights from the frontline.Journal of Services Marketing, 33(7), 798-814.