TasTAFE Tasmanian Government TasTAFE 23. Read each scenario below. You are required to identify the problem in each scenario, then provide the actions you would take to resolve each problem. Scenario Robin works as a floor supervisor, handling customer enquiries and complaints on a daily basis. Today, she received a phone call from a customer who was very upset and angry about the service he received. When Robin tried to apologise, the client raised their voice, telling Robin that she was 'absolutely useless' and a 'complete idiot. Problem identified Actions to resolve problem Scenario Sam has been working 60-hour weeks trying to complete a project that is due in a fortnight. His manager is putting pressure on the entire team to deliver quality work. As a result, Sam has been sleeping poorly, has a decreased appetite and is missing spending time with his family. Problem identified Actions to resolve