Taylor Construction builds custom homes in Dallas, Texas. Brandon Taylor knows that his future depends on the quality of the homes he builds and the service he provides to customers. Most new-customer sales arise from word-of-mouth advertising by former customers. Identify the balanced scorecard perspective for each measure in the exercise.

			Perspective
	a. Number of customer complaints		select a perspective FinancialCustomerInternal business processesLearning & growth
	b. Employee turnover		select a perspective Internal business processesFinancialCustomerLearning & growth
	c. Net profit per house constructed		select a perspective CustomerLearning & growthFinancialInternal business processes
	d. Turnaround time on customer design changes		select a perspective FinancialCustomerInternal business processesLearning & growth
	e. Hours of training per employee		select a perspective Internal business processesCustomerLearning & growthFinancial
	f. Average labor cost per house		select a perspective Learning & growthInternal business processesFinancialCustomer
	g. Dollars invested in new equipment		select a perspective FinancialInternal business processesCustomerLearning & growth
	h. Grade (quality) of brass fixtures		select a perspective CustomerInternal business processesLearning & growthFinancial
	i. Variances between budgeted and actual costs of building a house		select a perspective Learning & growthCustomerFinancialInternal business processes