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Taylor Construction builds custom homes in Dallas, Texas. Brandon Taylor knows that his future depends on the quality of the homes he builds and the
Taylor Construction builds custom homes in Dallas, Texas. Brandon Taylor knows that his future depends on the quality of the homes he builds and the service he provides to customers. Most new-customer sales arise from word-of-mouth advertising by former customers. Identify the balanced scorecard perspective for each measure in the exercise.
Perspective | ||||
a. Number of customer complaints | select a perspective FinancialCustomerInternal business processesLearning & growth | |||
b. Employee turnover | select a perspective Internal business processesFinancialCustomerLearning & growth | |||
c. Net profit per house constructed | select a perspective CustomerLearning & growthFinancialInternal business processes | |||
d. Turnaround time on customer design changes | select a perspective FinancialCustomerInternal business processesLearning & growth | |||
e. Hours of training per employee | select a perspective Internal business processesCustomerLearning & growthFinancial | |||
f. Average labor cost per house | select a perspective Learning & growthInternal business processesFinancialCustomer | |||
g. Dollars invested in new equipment | select a perspective FinancialInternal business processesCustomerLearning & growth | |||
h. Grade (quality) of brass fixtures | select a perspective CustomerInternal business processesLearning & growthFinancial | |||
i. Variances between budgeted and actual costs of building a house | select a perspective Learning & growthCustomerFinancialInternal business processes |
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