Taylor is the new COO of a large hotel chain. After assessing the hotel chain's operations, Taylor drew up a proposal of needed changes for management, including how those changes would affect the hotel and its employees, new job responsibilities, new performance measures, and the training that would be required. Taylor is using $\_\_\_\_\_\_\_\_$ to help the hotel's management have a better understanding of the impact the changes.

Question $13$Select one:

A$.$

technical skills

B$.$

human skills

C$.$

interpersonal skills

D$.$

conceptual skills

E$.$

analytical skills