TB MC Qu. 2-4 The balanced scorecard:

The balanced scorecard:

Multiple Choice

1. Is heavily weighted toward the financial critical success factors.
2. Is forward looking, stressing nonfinancial measures that can lead to benefits in the future.
3. Is not comprehensive, since it doesn't include all the critical success factors which contribute to competitive success.
4. Helps focus managers' attention to bottom line profits.
5. Fails to reflect environmental and social effects of the firm's operations.