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(TCO 4) Using the balanced scorecard approach, an organization evaluates managerial performance based on a single ultimate measure of operating results, such as residual income.

(TCO 4) Using the balanced scorecard approach, an organization evaluates managerial performance based on

a single ultimate measure of operating results, such as residual income.

multiple financial and nonfinancial measures.

multiple nonfinancial measures only.

multiple financial measures only.

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