TD Bank decided to eliminate their low$-$value B$2$B business accounts and focus on their high$-$value accounts.

Multiple Choice

Focusing on high$-$value customers is a risky approach.

Firing low$-$value customers seems to be a common$-$sense approach, but in some cases there is a danger. If a company is left with only highvalue customers, this leaves the company open to poaching by competitors if they are aware of its customer base.

Firing low$-$value customers is common sense.

TD Bank should only focus on medium value customers. There are too many low$-$value and not enough high$-$value.

This is a great idea because they will not be wasting time on low$-$value accounts.