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Team member A works full time and has been with the team for five years. Confident and experienced, A has developed their own way of

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Team member A works full time and has been with the team for five years. Confident and experienced, A has developed their own way of doing things which does not follow organisational procedures. Team member B works full time and has been with the team three months. B is just leaming the job and needs extra support. Team member C works Tuesday to Thursday, has been with the team two years, and is reliable and hard working. Team member D works term time, school hours, has been with the team for three years. D has not attended the training in the upgrades to the system provided over the Summer holiday period. On the whole the team works well together, however a few issues have emerged. For example, you have noticed that team members A and B are working quite closely together. However, there is little contact between all four members of the team, and team members C and D are frequently left out of conversations. This has resulted in team members C and D not being fully aware of day to day problems with the IT systems. You notice that team member B has started to use some short cuts, which are not standard practice, and which they seem to have learned from team member A. Also, you have seen a document on the photocopier which seems to be a flyer for a business run by team member C's partner

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