Team RiskManagementPlan

AdaptedfrommaterialsproducedbytheAustralianTourismAccreditationProgram

NAMEOFBUSINESS	DateofPlan	DatetobeReviewed
BobsAccommodationandCanoeHire	18November2008	20November2009
PotentialRisk/Hazard	Likelihoodof Risk	Actiontobetakentoreduceandprepareforrisk	When	Who	ProofofAction
Premisesareinaccessible because of fire/flood.	MEDIUM RISK	Stafftobetrainedinhealthandsafetyprocedures Conductregularmaintenanceofplumbing&electrical goods Identifyanalternativesitewherebusinesscouldoperate from/set up agreement with relevant agent Establisharrangementswithotherbusinessestorefer customers to them	Ongoing Ongoing	Manager Maintenance	SeeOperationsManual Seemaintenanceschedulesin Operations Manual
		ByMarch 2010	Manager	SeeBusinessContinuityPlan
		ByMarch 2010	Manager	SeeBusinessContinuityPlan
Canoes capsize, customersfallintowater	HIGHRISK	WaterSafetyprocedurestobedocumentedand explained to each customer Safetyandflotationdevicessuppliedtomeetstandards Canoescheckedfordamageaftereverytrip Guidesmusthavelifesavingqualificationsand emergency procedures	OngoingDecember2009	Canoeguide Maintenance	Pre-tourhandouttocustomer, also in Operations Manual Seeinvoicesforequipment Maintenance schedule
		Ongoing	Canoeguide
		Ongoing	Manager	Personnel files + training program+OperationsManual
Customers or staff may injurethemselvesonthe property	HIGHRISK	Emergencyprocedurestobefollowed,incidentreport completed, first aid kit used or doctor/hospital contacted Cleaningandmaintenanceschedulestobekeptto ensure regular inspection of property Customerstobeverballywarnedofslipperypaths Staffinductiontocoversafepracticesandsafehandling Non-slipmatstobeinstalledinbath,andonsteps; handrail at entrance	Ongoing	Manager	SeeOperationsManual
		Ongoing	Maintenance/ Housekeeping	Seecleaningschedulesin Operations Manual
		Ongoing	Reception	SeeGreetingProcedures
		Ongoing December2009	Manager Maintenance	SeeStaffinductionprocedures in Operations Manual Installed18/9/08,invoiceson file