Tech giant Google will shut down its 'Neighbourly' app which was launched in May 2018 in

Mumbai to help people source local information from their neighbours - as it failed to scale up

due to the Covid-19 pandemic. "We set out to build a helpful neighbourhood app that would let

neighbours help each other find answers to everyday questions about their neighbourhoods such

as a plumber, carpenter, and hairdresser etc," a Google spokesperson said.

If you were to rejuvenate the app, how would you use the Service-Quality model of services to

evaluate moments of truth? Substantiate.