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Tech University has more than 10,000 students enrolling in courses each term. The management would like to develop a balanced scorecard to assess performance. Assume

Tech University has more than 10,000 students enrolling in courses each term. The management would like to develop a balanced scorecard to assess performance. Assume students are the customers. (11.5)

Provide two internal business process measures Tech University can use on its balanced scorecard.

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