Techno Inc is the successful vendor for the digital transformation program at Cando Bank Ltd. It took Cando 6 months to go through the Request for Proposal (RFP) process to draft, finalize and issue the competitive RFP in the market. The Techno Inc vendor was selected based on some rigid selection criteria, regulatory/compliance requirements (mandatory), project delivery requirements, presentation/interview process, pricing and reference check.

Though there was another vendor named Beta Inc that was very close in competition and had a lower price point and almost competitive service offering but was new in the marketplace and had little reference. But more importantly was a new firm and had no previous big digital delivery experience. Though their proposal was very compelling, and they had all kinds of expertise in their firm. But Cando Bank decided to go with Techno Inc as they felt they could risk manage and was more comfortable with them in spite of higher pricing.

Also Techno Inc had better Service Level Agreement (SLA) and Warranty offering as part of the contract. The Cando Bank procurement and legal also preferred their contract terms.

Case Study Questions:

a. Why a big company may need to rely on a vendor to help with project work?

b. Why risk sharing is important in selection of a vendor in projects? Did Cando Bank Ltd do the right thing to go with Techno Inc, for their digital transformation project, explain why?