Technological advances, changes in societal communication, and access to information have contributed to the consumer-driven health care movement. Consumers expect different modes of health care delivery, access to understandable information, involvement in their health care decisions, and high quality and satisfaction with health service and health providers. Consumer driven health care has contributed to increased individual expectations and has fueled new markets and applications, such as retail medicine, EWRs and PHRs, and personalized health reimbursement and insurance models.

For your discussion post, explain how the consumer-driven health movement impacted health care service delivery.