Technology and competition continue to accelerate the pace of business; thus, business writers switch to increasingly faster means of communication. Consider the following scenario, and determine if a faster communication channel would be more appropriate.

Marianna is writing a letter to a customer informing them that Flannery Electronic will not be able to replace their defective stereo because the warranty has expired.

Marianna should send the message as an email

Marianna has chosen the correct channel

Marianh should call the customer