Tera and her coworker, Gio, disagreed about why the glass ceiling exists. Tera thought that the glass ceiling was a result of the dynamics between majority and minority groups within their organization. Gio disagreed; he said the cause was based in the company's structure and process. Tera's explanation illustrates the ______ model and Gio's illustrates the ______ model. Group of answer choices intergroup; structural group dynamics; process dynamic; static internal; external