Terminology. Match each item on the left with the most appropriate item on the right$\mathrm{.}1.$ Behavioral issuesa. First step in BPM$2.$ Control activitiesb. Fraud & resistance to change$3.$ Define boundariesKey idea when using consultantsd. Reduce, accept, avoid, share$5.$ Instrumentalityo. Internal environment$7.$ Map steps and flowRisk responsesSecond step in BPMSpecine actons taken to respond to risk The belief that effort will lead to successn. The idea that goal achievement leads to reward The value placed on a rewardTone at the top