Terms: Match the following terms with the correct definition by writing the correct number next to each definition. 1) Corporate Social Responsibility 2) The Justice Approach 3) Functional Manager Ethies 4) 5) Emotional Intelligence 6) Gender Similarities Hypothesis 7) Virtual Teams 8) Horizontal Communication 9) Standing Plan 10) Scientific Management 11) Job Satisfaction 12) Forecasting 13) Contingency Planning 14) Benchmarking 15) Controlling 16) SWOT Analysis 17) PEST+C 18) Conceptual Skills 19) Strategic Plan 20) 21) Silo Effect Blue Personality Traits 22) Outsourcing 23) Employment Equity Act 24) Bureaucratic Management Theory 25) Laissez-Faire Leadership 1 - The process of measuring performance and taking action to ensure desired results. A Classical Management Theory that states that management needs a rigid, rational organization that is founded on logic, order, and legitimate authority. Acknowledging your duty to all stakeholders, including the community in which your business functions and taking this role seriously. The transmission of information between people, divisions, departments, or units within the same level of organizational hierarchy. Identifying alternative courses of action that can be implemented to meet the needs of changing circumstances. A goal meant to achieve equality in the workplace so that no one is denied employment opportunity due to reasons unrelated to job ability. Making assumptions about what will happen in the future. A business analysis tool used to dissect a company's strengths, weaknesses, opportunities, and threats. Personality traits that include enthusiasm, creativity, sympathy, harmony, and emotionally driven behaviour. Obtaining work previously done by employees inside the company to sources outside the company. The skills a manager uses to problem solve, evaluate situations, and create an alternative pathway. Ethical theory that states moral decisions must be based on standards of equity, fairness, and impartiality This theory/idea holds that males and females have similar psychological properties. The code for moral principles and values that govern the behaviours of a person or group with respect to what is right or wrong. The ability of people to manage themselves and their relationships effectively. This significantly influences his or her effectiveness, especially in senior management positions. A positive feeling that an employee has when doing their work. Teams of people who work together and solve problems through the phone, Skype, e-mail, etc. A leadership style that allows the employees to make the decisions in the workplace. Policies and procedures that are designed for repeated use. A Classical Management Theory that emphasizes training the workers to streamline the work process. Use of external comparisons to better evaluate current performance and identify possible actions for the future. A business analysis tool that measures the effects of various environments that surround a business. A coordinated and systematic direction for an organization. Jobs are grouped together that involve the same type of activity. When interdivisional communication is difficult because people tend to only focus on their own group.