Test I. Multiple Choice. Directions: Read and analyze the questions carefully. Write the letter of your answer on the space provided. 1. An arrangement made in advance to have a table at a restaurant. A. Fast food B. Table reservation C. Table setting D. Table set up 2. It is the way you use manners to represent yourself and your business to customers. A. Phone Etiquette C. Phone Process B. Phone Ethics D. Phone Reservation 3. It is a complete process of booking that is conducted by two parties A. Reservation Etiquette C. Reservation Process B. Reservation Ethics D. Reservation Service 4. Which material should be utilized by a reservation Officer when initiating reservation? A. Brochures B. Calendars C. Diary D. Manual charts 5. How do telephone ethics affect the reservation process? A. Telephone Ethics ensures the guest's satisfaction. B. Telephone Etiquette helps to build customer loyalty, which leads to repeat business. C. Telephone conversation expects you to open the conversation with a nice greeting. D. Proper telephone handling ensures efficiency of the reservation which at the same time upholds standard. 6. Which of the following is NOT a telephone etiquette? A. Be sensitive to the tone of your voice. B. Allow interruptions to occur during conversation. C. Always identify yourself at the beginning of all calls. D. Always speak into the telephone receiver with an even and low tone of voice. 7. How will you serve American Service? A. Served to the guest using a service spoon and fork. B. Food is presented in silver dishes with elaborate dressing. C. Served from the left side of the customers, using a service fork and service spoon together. D. Dishes are prepared and decorated or garnished in the kitchen then served in the same plate. 8. How will you show your honesty to customers when you don't know the answer to their questions? A. Admit when you don't know something. B. Be mindful and respectful when on the phone. C. Actively listening throughout the conversation. D. Remain positive and friendly, especially in the face of negativity. 9. Why is it important to have Phone Etiquette in business? A. It ensures good profit from the costumers. B. It serves costumer properly for their satisfaction. C. It gives customer a chance to express themselves. D. It helps to build customer loyalty, which leads to repeat business. 10. A customer insists on having a table in your restaurant. However, there are no more available tables. How would you handle this situation? A. Suggest to the costumer to come the next day. B. Ask your superior immediately to handle the situation. C. Tell the costumer to call another restaurant since there is no available table. D. Politely say sorry to the guest and let him know why you are unable to offer table.Test II. Directions: Classify each contaminant according to the Type of Food Contamination. Write your answer in the table below. Air dust molds smoke bacteria dirt parasites sprays Cleaning Solvent fungi pest control PHYSICAL BIOLOGICAL CHEMICAL Test III. Directions: Draw the steps on how to fold the following napkin folding styles. Use the space provided for your drawings. CANDLE 2. 3. 4. 5. CROWN 2. 3. 5. Test IV. Directions: Draw a wedding venue based on the given situation. Your sister is getting married, and you are in charge of the banquet. Due to safety protocols, they just invited 50 guests and the wedding will be held in a garden, so space is not a problem. Draw your idea in the box on what would be the setup of the wedding venue following the 1-meter distancing of each guest