Textbook: Fundamentals of Business Process Management by Dumas, La Rosa, Mendling, Reijers (second edition)

Exercise 7.17

Consider again the it helpdesk process described in 7.12 (page 291). Model and simulate it assuming that cases arrive at a rate of 50 per day according to an exponential distribution. Assume that all task cycle times follow an exponential distribution with the average given in Exercise 7.12