The ability of any organization to play its roles can be judged by considering organization aims or aspirations of the Operations function;

1. Identify and briefly explain the Four (4)Hayes and Wheelwright's stages of Operations contribution [5 Marks]
2. Define, compare and contrast the Order winners and Qualifier Objectives by also highlighting salient features, advantages and disadvantages and why different customer needs imply different performance objectives [10 Marks]

Define, compare and contrast "Delights"and "Tradeoffs" as enablers in Operations Management proficiency through New Product/Service Development and Life cycle as influence on performance objectives [10 Marks