1. The ability to market your skills and persuade internal customers to use your services is an example of:

Multiple Choice

• Initiation skills
• Diagnostic skills
• Implementing skills

2.

When coaching for change, it is important to have a good grasp of: (Check all that apply.)

Check All That Apply

• Adult learning principles Adult learning principles
• Why the change is needed Why the change is needed
• Role models Role models
• Cost management Cost management
• Complex research models

3.Which of the following are the undesirable characteristics pf a change manager? (Check all that apply.)

Check All That Apply

• Recognizes and deals with office politics Recognizes and deals with office politics
• Accepts risks and challenges Accepts risks and challenges
• Has high need for praise and recognition Has high need for praise and recognition
• Impatient and lacking persistence

4.

Sam, a change manager, has many competencies.One particular strength is his ability to gather meaningful data through interviews, surveys, and observations.These characteristics of Sam are an example of the ____ skills of a change manager.

Multiple Choice

• Diagnostic
• Interpersonal
• Initiation

5.

Match the Approach for crafting a vision to when it is used:

1. Co- create
2. Tell
3. Consult
4. Sell
5. Test

Match each of the options above to the items below.

• Involvement is not seen as important
• Chief executive is attracted to the vision and wants others to adopt it
• Chief executive wants to see which aspects of the vision find support
• Chief executive needs to help develop the vision
• Chief executive wants to identify shared visions throughout the organization

6.

Which of the following statements explains why a vision is more critical to change than a mission statement?

Multiple Choice

• A Mission statement focuses on what an organization is and does now. A Vision focuses on the possible future scenario a change can bring.
• A Mission statement imagines a new future the change will bring. A Vision is a dream that will never be real.
• A Mission statement explains who we are now. A vision focuses on where we are going.

7.

Check all ofthe following tangible benefits of well-crafted visions that areprimarily cognitivecomponents:

Check All That Apply

• Greater profits & dividends Greater profits & dividends
• Provide road maps, direction Provide road maps, direction
• Enable sound strategic planning Enable sound strategic planning
• Recruit talent - provide feelings of engagement Recruit talent - provide feelings of engagement
• Develop distinctive competencies Develop distinctive competencies
• Aspiration Aspiration
• Inspiration