THE AEROBICS INSTRUCTOR Jill Greenwood is the head aerobics instructor fqr the HealthCare Club. Jill and several other instructors conduct both high- and low-ionpact aerobics classes for men and women of different age groups. Jill recognizes that there are differences in the abilities of the various groups and even differences within the groups. All the participants have a different reason for attending the aerobics classes; most want to attain and maintain a level of physical fitness, others enjoy the social atmosphere of the classes. Within any given class, some individuals desire autonomy-to be left alone to perform their exercises-while others want continual praise, recognition, and feedback, and still others want to increase their self-esteem. Similarly, Jill finds that all the instructors are different in their abilities to communicate with, motivate, and lead their classes. Jill wants to know how to help her instructors better meet the needs of the participants. One of the instructors working with high-impact groups is Fred Billingsley. Fred likes to get the group "pumped up" and energized. He is a dynamic performer. The people in his class expect a tough workout, but they also expect a fun, entertaining time and they don't want to have to think. Fred attracts such a large following that it is difficult for him to pay attention to newcomers' and other individuals' aerobic needs. Another instructor who desires recognition from her classes is Jan Grossman. Sometimes Jan has a great class, but other times it is a drag. Jan feeds off the mood of the class; if they are down, she is down. She takes her cues from the class instead of the other way around. Jan is not as confident in her own aerobic and leadership skills as she would like to be. Jack Helmsley is very popular with students, but he is not keeping abreast - of changes in the fitness industry. Some of his biomechanical moves are not as safe as they should be. HealthCare offers quarterly in-house training opportunities at no cost to all its aerobics instructors, but Jack very seldom takes advantage of the training. 1. What can Jill do to help her instructors better meet the needs of the participants? 2. Would you recommend training? If so, what specifically would you include in the training and how long would you recommend the training last? How would you structure any training? 3. Empathize with Jill-put yourself in her place-and try to communicate with Fred, Jan, and Jack in helping them perform their jobs better