The American Arbitration Association (AAA) is the largest provider of alternative dispute resolution services in the country. To learn more about ADR procedures, go to www.adr.org, the home page for the American Arbitration Association. Browse through the site's offerings and find the answers to the following questions:

1. What types of services does the AAA offer? Does the AAA engage in arbitration outside the United States?
2. Describe the steps in filing a case online.
3. Locate the form for filing a consumer demand for a non-California arbitration. Make a list of the different categories of information that the form requires. Attach a copy of the form to your assignment.
4. What are the fees to file a consumer case with the AAA? Which party pays more in a consumer arbitration, a consumer or a business?