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The American Society for Quality ( ASQ ) defines quality as A . the degree of excellence at an acceptable price and the control of
The American Society for Quality ASQ defines quality as
A the degree of excellence at an acceptable price and the control of variability at an acceptable cost.
B conforming to standards and "making it right the first time."
C the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.
D better performance, nicer features, and other sometimes costly improvements that appeal to customers.
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