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The American Society for Quality ( ASQ ) defines quality as A . the degree of excellence at an acceptable price and the control of

The American Society for Quality (ASQ) defines quality as
A. the degree of excellence at an acceptable price and the control of variability at an acceptable cost.
B. conforming to standards and "making it right the first time."
C. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.
D. better performance, nicer features, and other (sometimes costly) improvements that appeal to customers.
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