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the Americans with Disabilities Act, modify this blueprint to better accommodate a guest with a physical disability. This guest is either in a wheelchair, using
the Americans with Disabilities Act, modify this blueprint to better accommodate a guest with a physical disability. This guest is either in a wheelchair, using a walker, or other mobility device that you must design around.
Using the Guest Cycle as a model, blueprint considering the touchpoints at each component.
- Pre-arrival - what opportunities exist to interact with the business? Reviews or a website?
- Arrival - what are the touchpoints during arrival?
- On site - what are the touchpoints during the experience?
- Departure - what are the possible touchpoints as the customer departs?
- Assessment - what assessment opportunities exist?
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