the answer is 0.96% shortage but how can i get????

4. Calculate the shortage or overage percent, given the following information: Opening inventory Gross purchases RTV Freight Transfers in Transfers out Gross Sales Customer returns Additional markup Net markdowns Employee discounts Closing physical inventory $685,680 $234,360 $5,210 $640 $1,210 $1,690 $298,720 $21,158 $540 $33,490 $1,970 $599,203