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The application of value - chain activities is easily applied to service organizations when one understands Blank _ _ _ _ _ _ . Multiple

The application of value-chain activities is easily applied to service organizations when one understands Blank______.
Multiple choice question.
that the value chain's main purpose is to help companies create profit for shareholders
the focus is on adding value for customers
that the purpose of the value chain is to provide a framework and not specific recommendations
that service organizations are no different than manufacturers

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