The artificial intelligence tool ChatGPT has been able to create the following balanced scorecard for Freshii.

Financial Perspective: Increase overall profit by 15% within the next 12 months by expanding the menu offerings and implementing a rewards program for repeat customers.

Customer Perspective: Improve customer satisfaction by 20% within the next 6 months by investing in new equipment and ingredients, and expanding the availability of vegetarian and gluten-free options.

Internal Process Perspective: Increase operational efficiency by 25% within the next 9 months by streamlining kitchen processes and implementing a new point-of-sale system.

Learning and Growth Perspective: Increase employee satisfaction and retention by 15% within the next 12 months by investing in employee training and development programs and promoting a positive work-life balance.

Your Assignment:

1. Use the company's website to help you rewrite each of the SMART goals to be more aligned with the real company Mucho Burrito. Explain why each of the edits are necessary.
2. Pick one of the goals and explain how you think the manager responsible for that goal should keep track of progress between now and the deadline.