The artificial intelligence tool ChatGPT has been able to create the following balanced scorecard for Italian Centre Shop.

Financial Perspective: Increase overall revenue by 10% within the next 12 months by expanding the range of products offered and implementing a loyalty program for repeat customers.

Customer Perspective: Improve customer satisfaction by 20% within the next 6 months by expanding the availability of fresh produce and organic options, and improving the overall shopping experience through enhanced store layout and customer service.

Internal Process Perspective: Increase operational efficiency by 15% within the next 9 months by implementing a new inventory management system and streamlining supply chain processes.

Learning and Growth Perspective: Increase employee satisfaction and retention by 10% within the next 12 months by investing in employee training and development programs and promoting a positive work-life balance.

Your Assignment:

1. Use the company's website to help you rewrite each of the SMART goals to be more aligned with the real company Sunterra Market. Explain why each of the edits are necessary.
2. Pick one of the goals and explain how you think the manager responsible for that goal should keep track of progress between now and the deadline.